Shipping, Refund and Returns Policy

Shipping

Domestic Shipping: All products will be shipped out within 2-3 business days. Please allow 4-7 business days for your order to arrive after it has been fulfilled. You should receive an email confirmation when your order has shipped.

International shipping: all products will be shipped out within 2-3 business days. Please allow 14-30 business days for your order to arrive after it has been fulfilled. You should receive an email confirmation when your order has been shipped. We are not liable for shipping delays.

International Shipping Policy:

Thank you for considering our products for international shipping. Please review our international shipping policy below:

Shipping Charges: Customers are responsible for all shipping charges associated with their international orders, including import duties, taxes, customs fees, and any other charges levied by the destination country.
Shipping Methods: We offer various shipping methods for international orders, with shipping costs calculated based on the destination and weight of the package. Customers can select their preferred shipping method during the checkout process.
Customs Declarations: All international orders will be accompanied by the necessary customs declarations. We accurately declare the contents and value of each package in compliance with international shipping regulations.
Import Duties and Taxes: Import duties, taxes, and customs fees are determined by the customs authorities of the destination country. These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery. Read more about this below under “Statement Regarding Customs, Duties, and Taxes for International Orders”.
Delivery Time: Delivery times for international orders may vary depending on the destination country and the selected shipping method. While we strive to provide accurate delivery estimates, please note that customs clearance procedures may cause delays beyond our control. We are not liable for delayed shipping.
Order Tracking: Customers will receive a tracking number once their order has been shipped. This tracking number allows them to monitor the progress of their shipment until it reaches its destination.
Order Changes and Cancellations: Once an international order has been placed, changes or cancellations may not be possible due to the complexity of international shipping processes. Please review your order carefully before completing the purchase.
Return Policy: Please refer to our return policy below for information regarding returns and exchanges for international orders.

By placing an international order with us, you acknowledge and agree to comply with the terms outlined in this international shipping policy. If you have any questions or concerns regarding international shipping, please don’t hesitate to contact our customer service team for assistance.

Thank you for your understanding and cooperation.

Statement Regarding Customs, Duties, and Taxes for International Orders:

At Anavi Botanics, we greatly value our international customers and strive to provide a smooth shopping experience for all. Please be aware that when ordering from us, your shipment may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your country.

These charges are beyond our control and are determined by your country’s customs authorities. As such, they are the responsibility of the recipient (you) and must be paid upon delivery of your order. We are unable to predict the exact amount of these fees, as they vary from country to country.

We recommend contacting your local customs office for more information on the current import regulations and charges applicable to your order. Failure to pay these fees may result in delays or the return of your package to us.

By placing an international order with us, you acknowledge and accept responsibility for any customs duties, taxes, or fees incurred as a result of importing our products into your country.

If you have any questions or concerns regarding customs, duties, or taxes, please don’t hesitate to contact our customer service team for assistance. Email us at [email protected]. We are here to help ensure a smooth delivery process for your order.

Returns and Exchanges

Due to the handmade nature of our products, we do not accept returns or issue refunds once the order is placed.

We only replace items within 15 days after delivery if they are defective or damaged. Send us an email at [email protected] and once you get the exchange form, you will receive instructions on where to send back the damaged or defective products. Items will not be exchanged unless the form is sent back. Please include a picture of the damaged or defective item with your email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost Packages

Statement Regarding Lost Items Replacements:

Terms and Conditions for Lost Packages:

Responsibility: Our company is committed to delivering packages safely and efficiently. However, once the package leaves our facility and is in the possession of the designated carrier, responsibility for the package shifts to the carrier.
Lost Packages: In the unfortunate event that a package is lost during transit, our company will work diligently with the carrier to locate the package and resolve the issue to the best of our ability.
Claims Process: Customers must notify our company of any lost packages within a specified timeframe, typically within 30 days of the expected delivery date. We will initiate a thorough investigation with the carrier to locate the package.
Resolution: If the package cannot be located within a reasonable timeframe, our company will work with the customer to either refund the purchase price or send a replacement package, based on the customer’s preference and product availability.
Limitation of Liability: While we strive to ensure the safe delivery of all packages, our company is not liable for losses incurred due to lost packages beyond our control once they are in the possession of the carrier. This includes, but is not limited to, reimbursement for lost items or compensation for any associated damages or inconvenience.
Customer Cooperation: Customers must cooperate fully with our company and the carrier during the investigation process for lost packages. This may include providing additional information, documentation, or assistance as requested.
Modification of Terms: Our company reserves the right to modify these terms and conditions for lost packages at any time without prior notice. Any changes will be effective immediately upon posting to our website or other communication channels.

By using our services, customers agree to abide by these terms and conditions for lost packages. If you have any questions or concerns regarding these terms, please contact our customer service team for assistance.

To initiate the process for refunding or replacing a lost item, email [email protected] with your order number. We kindly request that customers provide proof of the loss. This may include documentation such as a shipping notification indicating non-delivery, confirmation from the shipping carrier regarding the loss, or any other relevant evidence. All claims must be submitted within 30 days of your order date.

Once proof of loss is provided, we will initiate a thorough investigation to verify the circumstances and expedite the replacement process. Our goal is to ensure that our customers receive their orders without undue delay or inconvenience.

We appreciate your understanding and cooperation in providing the necessary information to facilitate the resolution of lost item incidents. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.

We value your trust and loyalty, and we remain dedicated to providing you with exceptional service every step of the way.

Shipping fees are always non-refundable.

Shipping Policy for Refused or Incorrectly Addressed Items:

We strive to ensure a seamless shopping experience for all our customers. In instances where an item is refused by the recipient or returned due to incorrect address information provided by the customer, the following policies apply:

Refused Shipments: If a customer refuses to accept a shipment without valid reason, they will be responsible for all associated shipping costs, including return shipping fees and any additional charges incurred by the carrier. These costs will be deducted from any eligible refund for the returned items.
Incorrect Address Information: It is the customer’s responsibility to ensure that the shipping address provided during checkout is accurate and up to date. In the event that an item is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipment. We will contact the customer to confirm the correct shipping address and arrange for re-shipment once the necessary fees are paid.
Re-shipment Fees: The re-shipment fee will vary depending on the shipping method and destination. Customers will be informed of the re-shipment fee and provided with payment instructions before the item is resent.
Cancellation and Refund: If a customer refuses an item or provides incorrect address information resulting in a return, and chooses not to pay for re-shipment, a refund may be issued for the returned items, minus any shipping and handling fees incurred by Anavi Botanics.
Communication: We will make every effort to communicate promptly and clearly with customers regarding any issues with their shipments, including refused items or returns due to incorrect address information. Our customer service team is available to assist with resolving any shipping-related concerns.

By placing an order with Anavi Botanics, customers agree to comply with the terms outlined in this shipping policy regarding refused shipments and returns due to incorrect address information.

If you have any questions or need further clarification regarding our shipping policies, please don’t hesitate to contact our customer service team [email protected] for assistance.

Thank you for your cooperation and understanding.